RETURN POLICY
Benzina Zero Returns Policy
The Terms below relate to the return of any product or products purchased ONLY through the Benzina Zero website.
How long do I have to return a product purchased from Benzina Zero?
Benzina Zero has a 14-day return policy, meaning any Customer can return a product, or products included in their purchase within 14 days of that purchase, with the date the order is dispatched from the Benzina Zero warehouse serving as day 1 of this period. Terms & conditions apply to this Return Policy, so please read on for specifics relating to product returns.
Can I return a product after 14 days?
Benzina Zero cannot accept returned products after 14 days have passed from the date the product was dispatched under any circumstances unless the product is being returned for a warranty issue.
Can I return a product after it has been used?
Benzina Zero is unable to accept a returned product or issue refunds for a product that has been used in any way. All returned products will undergo a thorough assessment by a Benzina Zero technician before any refunds or exchanges are issued. However, a used product may be returned in the event that a warranty issue has occurred with the product.
Customers are advised to adequately research their desired products by leveraging the Benzina Zero support team, blog posts, website, or Third Party reviews to educate themselves on the available options & product suitability before committing to a purchase.
What is considered a ‘Used Product’?
A product or products are considered used if:
The product has been completely unpackaged, or;
The packaging has been damaged or discarded, or;
The product has been ridden, even if only for a short distance, or;
The product is dirty or damaged, even if unridden, or;
The product has been modified or dismantled in any way, even if unridden.
Effectively, products can only be returned if the products are in exactly the same condition in which they left the Benzina Zero depot to be delivered to the customer that ordered them.
Can I return a product if I no longer have the original packaging?
For a product to be considered ‘unused’ and thus eligible for return, the product must be returned in its original, undamaged, and unopened packaging.
Products returned without their original packaging, or in notably damaged packaging, or with parts of their packaging missing are automatically ineligible for refunds or exchanges.
I’ve changed my mind about my purchase. Can I return my product?
A Customer may return any ordered product within 14 days of purchase because of a change of mind provided the product is unused, undamaged, and in its original, unopened packaging, which is also required to be fully intact. However, the customer will be responsible for covering the cost of return shipping to the Benzina Zero headquarters.
Does my product need to be inspected as part of a return?
Any and all products returned to Benzina Zero will be inspected by a Benzina Zero technician before any refund shall be issued. This is to ensure that products are returned in accordance to the return policy & are in an acceptable condition.
Do I have to arrange my own return shipping?
Depending on the nature of the return, the Customer may be required to arrange their own return shipping at their own expense.
When will Benzina Zero cover the cost of return shipping?
If the Customer is returning a product for a warranty or technical issue, then Benzina Zero will cover the cost of return shipping in line with ACCC guidelines.
Depending on the size of the product, Benzina Zero may arrange a courier to collect the product from the customer’s address. For smaller items, we may request the customer covers the initial shipping cost, which will be reimbursed as part of the return process once the return has been approved.
If the problem is not determined to be a warranty issue, the Customer will required to reimburse Benzina Zero for the costs of shipping the product in question back to Benzina Zero’s headquarters.
When does the Customer have to cover the cost of return shipping?
If the Customer is returning a product because they have changed their mind and no longer want the products they have purchased, or they have ordered the incorrect product, then the Customer will be responsible for covering any shipping costs associated with returning the product to the Benzina Zero head office, located at 80 Yarraman Place, Virginia, Brisbane, Queensland, Australia, 4014.
It is highly recommended the Customer uses an insured courier service that can be tracked.
Are there any other costs associated with returning a product?
Benzina Zero will also deduct the cost of the Customer’s chosen payment methods (merchant fees), restocking fees, bank fees, or any other charges incurred by Benzina Zero through the process of delivering the initial order.
On products with free shipping, the original shipping cost incurred by Benzina Zero to ship the item(s) to the Customer in the first place will also be deducted from the total refund amount.
Benzina Zero will inform the Customer of the total amount of deductions to be made from any issued refund before the Customer initiates the product return.
My product was damaged, or went missing during return transit. Will I still get my refund?
If any returning product is damaged during return transit, or goes missing before it is delivered to Benzina Zero, no refund will be issued. In these instances, the Customer is advised to contact their chosen courier service for assistance.
Customers are advised to take photos of their returning product in its packaging before collection, and take photos of the product being collected by their chosen return courier.
Can I return a product that has a manufacturing fault or defect?
In the event that a product purchased from Benzina Zero has a manufacturing defect, or develops a manufacturing defect during its warranty period, provided that defect is not caused by misuse or the product as defined in the Benzina Zero warranty policy, Benzina Zero shall, at its own discretion, offer the Customer the option of returning the product in exchange for a new version of the same product, or returning the product to be repaired under warranty, at which point, that product shall be returned to the Customer.
A different shipping process applies for warranty issues. For more information, please refer to our Warranty Policy.
I’ve returned my product. What happens next?
Once a customer’s return is received and inspected, Benzina Zero will send the Customer an email to notify them that Benzina Zero has received your returned item. Depending on the nature of the return, Benzina Zero will also notify the customer of the approval or rejection of their refund or product replacement.
Receipt of the returned product at the Benzina Zero head office does not constitute an agreement that a refund will be issued.
My product return was approved. What happens next?
In the event that a Customer’s returned product or products meet all the conditions of the Returns Policy, Benzina Zero will issue a refund equal to the value of the returned product(s) minus the initial shipping fees (if Benzina Zero paid for those shipping fees), merchant fees, or any other charges incurred by Benzina Zero during the course of shipping and returning the product.
My product return was rejected. What happens next?
In the event that a Customer’s returned product or products do not meet the conditions of the Returns Policy, the Customer shall have the option of having their products delivered back to their address at their own expense. The Customer must organise their own return shipping, by doing so, accepting that Benzina Zero is not liable for any damage their product or products acquire while being shipped back to the Customer at the hands of the Customer’s chosen courier.
In the event that Benzina Zero paid for the return shipping, the customer must also reimburse Benzina Zero for the cost of that return shipping.
Can I dispute the decision of my refund?
The decision of Benzina Zero regarding product returns is final.
My return was rejected. Can I do a chargeback instead?
A bank or credit card chargeback of any nature is treated as a theft from Benzina Zero, and will be referred to local authorities.
I only want to return part of my order. Will I receive a full refund for the whole order?
If the Customer chooses to only return part of their order, then any refund issued will be limited to the price for which each returned product was purchased, minus any deductions listed in the Returns Policy.
Can I return a product that was included for free with my order?
A Customer may choose to return any part of their order regardless of whether those items were directly paid for, or given to the Customer without charge provided those products meet the criteria listed above. As these items were given away for free, no refund shall be given of any nature. The Customer will still be responsible for paying the return shipping.
I want to return part of my order. Can I keep any free items that came with that order?
If the Customer wants to return a product that came with free items of any nature, those free items must also be returned in their entirety. These products must also meet the criteria for returned products listed above.
How do I arrange a product return?
A Customer can initiate a product return by contacting Benzina Zero support on info@benzinazero.com
How do I return a product I purchased from a dealership?
For all return requests and warranty issues on products purchased from a dealership (i.e. not purchased from Benzina Zero directly), please contact the dealership from which you purchased the products directly.
I have questions about the Returns Policy. Who can I contact?
Any questions about the Returns Policy can be directed to info@benzinazero.com.