WARRANTY POLICY

The Terms below relate to any claim made by the Customer for a problem arising with a product purchased from Benzina Zero or a Benzina Zero purchased from an authorised dealership as a result of a manufacturing defect or fault. 

This Warranty Policy applies to all purchases made through Benzina Zero or the Benzina Zero authorised dealer network from the date shown above (Thursday, 4th April, 2024). 

Does Benzina Zero have a warranty policy?

All new products purchased from Benzina Zero come with a 12 month warranty by default. The warranty protects the Customer from manufacturing defects & faults. 

When can I send my product back to Benzina Zero for a warranty issue?

A product can be returned to Benzina Zero for a warranty issue at any point in the 12 month Limited Warranty period, provided:

  • the product has done no more than 1,000 kilometres in total, or;

  • the vehicle has not been used as a courier or delivery vehicle; and;

  • the warranty claim is being submitted by the product's original owner. 

When does the warranty period start?

The 12 month Limited Warranty starts when the item is dispatched from a Benzina Zero depot, or the day the Customer collects their order from an Benzina Zero depot / authorised dealer. 


Is every part of my product covered by the warranty?

Some parts may be excluded from the full 12 months of the Limited Warranty, and some parts are not included at all. There is more information on this further down. 

Are there any other warranty policies?

Some products may have alternative warranties on their products. Benzina Zero makes every effort to highlight products that are covered by these alternative warranties. Benzina Zero also reserves the right to limit warranties to the maximum amount permitted by Australian consumer law if that warranty is unenforceable in or unsuitable for Australia. 

I have a warranty issue with a product I purchased from an authorised dealership. What can I do?

For warranty issues with any Benzina Zero product purchased from an authorised dealership, the Customer must contact that dealership directly for assistance.

I have a warranty issue with a product I purchased from an authorised dealership, but the dealership from whom I purchased has told me Benzina Zero will resolve my warranty claim. What can I do?

For warranty issues with any Benzina Zero product purchased from an authorised dealership, the Customer must contact that dealership directly for assistance. Benzina Zero does not manage warranty claims for products purchased from authorised dealers. 

What is included in the Limited Warranty?

This Limited Warranty covers all defects in material and workmanship of the product arising or occurring as a result of your normal and ordinary use of the product. In the event a defect covered by this Limited Warranty occurs, Benzina Zero will repair or replace a product in accordance with the terms of this Limited Warranty.

What is not included in the Limited Warranty?

The warranty does not cover: 

  • damages caused by crashes or mistreatment under any circumstance,

  • damages arising from misuse or pushing the product beyond its limits (burnt control boards/wires and/or motor due to excessive on-going acceleration),

  • damages caused by ignoring weight limits,

  • water damage under any circumstances, even for items with high water resistance ratings,

  • problems arising from attempts to ‘flash’ or reset a product’s software/firmware,

  • problems arising from attempts to modify any part of the product,

  • problems caused by attempts to repair the product by an unauthorised third-party.


I exceeded the weight limit of my purchase, and now it is damaged. Can I claim repairs under warranty? 

In the event a Customer, or an associate of the Customer, uses a product beyond its stipulated weight limit, the warranty of that product shall be voided. The Benzina Zero technicians have a variety of methods to determine whether a product has been used beyond its official limitations, including weight limits. 

Is labour covered by the warranty? 

Labour is covered for all warranty issues within the first 12 months of purchase. If the issue is deemed not to be covered by warranty, any labour involved with rectifying the issue is chargeable. 

Is servicing covered by the warranty? 

Servicing (i.e. general product maintenance) is not covered under the Limited Warranty. If a Customer would like their product serviced, they are to contact their local authorised dealer for assistance. 

If no such dealer exists, Benzina Zero can help the Customer find an appropriate service centre. 

How do I lodge a warranty claim?

If a Customer believes that their product has a manufacturing defect or problem, they should communicate the details of their issue to the authorised dealership from which they purchased the product, along with any pictures or videos as evidence of a fault. 

If the product was purchased directly from Benzina Zero, then the customer should email info@benzinazero.com with the details of the issue, along with any pictures or videos as evidence of the fault. The Customer will be contacted by the Benzina Zero support team to discuss the issue in more depth. 

Do I need to return my product to have it assessed for a warranty claim?

If the product was purchased directly from Benzina Zero, any and all products will need to be shipped back to Benzina Zero head office or an authorised service centre for assessment in the event a Customer wants to claim a Warranty Issue with those products. 

Do I have to return the product back to Benzina Zero head office specifically?

Benzina Zero has authorised service centres located around Australia. In some cases, warranty issues can be dealt with at these service centres. Please contact info@benzinazero.com to find a local service centre. 

I have had my product for less than 30 days. Do I need to pay to ship my product back to Benzina Zero?

If the product was purchased within 30 days of the warranty issue arising, Benzina Zero will arrange and cover the costs of return shipping for the product provided the product was purchased directly from Benzina Zero.

I have had my product for more than 30 days. Do I need to pay to ship my product back to Benzina Zero?

If the warranty issue arises more than 30 days from the date of the initial purchase, the Customer will need to arrange safe transportation of their product back to the Benzina Zero head office including all associated costs. 

I’ve returned my product for a warranty issue. What happens now?

Once the product has arrived at the Benzina Zero head office, a technician will investigate the issue to determine whether it falls under the Limited Warranty. Receipt of the product at the Benzina Zero outlet or authorised service centre does not constitute an agreement that the suspected issue is covered by any warranty. 

The issue is covered by the Limited Warranty. What happens now?

Depending on the nature of the issue, Benzina Zero or the authorised dealership will either rectify the issue, or arrange a like-for-like replacement of the original product. Benzina Zero will then cover the cost of returning the product, or delivering a replacement product to the customer’s location in line with the Benzina Zero shipping policy. 

The issue isn’t covered by the Limited Warranty. What happens now?

If the Benzina Zero technician or authorised dealership isn’t satisfied that the issue is covered under the Limited Warranty, the customer will be notified of the situation. From there, the customer can either:

  • Pay to have the product returned to them ‘as is’, or;

  • Collect the product in person, or;

  • Pay to have the product repaired, then returned to them at their expense.

If the product is returned for a warranty issue within the first 30 days of its purchase, and the issue is not determined to be covered by warranty, the Customer will be required to reimburse Benzina Zero for the shipping & pay for the return shipping. The returned products will not be released until the reimbursement has been finalised. 

If my product is replaced entirely, does the warranty period reset?

In the event a Customer’s product is replaced in its entirety by Benzina Zero, the Limited Warranty period does not reset. The Limited Warranty will expire at 12 months from the date of dispatch of the original product and remain unaffected by any product replacement that happens within that 12 month period.

I've had parts replaced under warranty. Are are these parts covered by their own 12 month warranty?

Any replacement parts fitted to a product are covered for the remaining duration of the original 12-month product Limited Warranty, and do not have their own warranty period. 

If my product is going to be replaced, can I exchange it for a different model?

For warranty claims, the Customer is unable to exchange their product for anything other than a like-for-like replacement. 

I received free products as part of my order. Are those products covered by the Limited Warranty?

The Limited Warranty only covers items that were directly paid for. Items given away for free at a $0 cost are not covered by any part of the Limited Warranty. 

I’m selling my products privately. Is the Limited Warranty transferable? 

No, the Limited Warranty is only applicable to the original product owner and will not be transferred in the event the original Customer sells their items privately. 

I’ve damaged my product trying to install a recommended part. Is this a warranty issue? 

Damage arising to a product as a result of incorrect fitment of any part is not included by the Limited Warranty. 

I have a warranty issue but the part required to fix the product is not available. What happens now?

In the event an issue arises with any product that is covered by warranty, but the parts to rectify the product are not available in Australia, Benzina Zero may choose to:

  • Order the required part and fit, even if the delay pushes the product out of its Limited Warranty period, or;

  • replace the entire unit, or;

  • offer an alternative unit of similar value.

The decision on the above course of action is solely made at the discretion of Benzina Zero. 

What specific parts of a product are covered by warranty?

Cracks or Breaks:

  • Deck

  • Body

  • Frame

  • Neck

  • Stem

  • Handlebars

  • Suspension

  • Folding Mechanism

  • Wheels / Rims

  • Kickstands

  • Charging ports

  • The charger

Failed Parts:

  • Motor

  • Controller

  • Brakes (excluding the pads, cables, and any fluids)

  • Throttle

  • Lighting

  • Screen

The following are covered by warranty within 30 days of the product being delivered. After this point, they need to be paid for by the customer

  • Broken, loose or damaged spokes (e-bikes only)

  • Brake adjustments (i.e. adjusting pads, cables, levers).

What parts are excluded from the Limited Warranty?

  • Tyres and inner tubes

  • Spokes (after the 30-day post-purchase window has expired)

  • Brake pads & cables

  • Hydraulic fluids

  • Decals & graphics

  • Rubber seals

  • Grip tape and rubber deck covers

  • Damage caused by misuse or crashes

  • Handlebar grips

  • Brake fluid

  • Brake adjustments (outside of the 30-day post-purchase window)

  • Any damage caused by water ingress

  • Any part that is naturally expected to wear down as a result of use of the product

  • Any damage caused by modifications made to the product by the customer (i.e. installing third-party parts, hacking or flashing firmware, or attempting to fix the product themselves). 


I have questions about the Warranty Policy. Who can I contact?

Any questions about the Warranty Policy can be directed to info@benzinazero.com.